Due to a severe stroke of my wife we had to cancel an individual Madagascar round trip planned for us by Klaus with great effort. Klaus reacted like a good old friend, although we had only email contact. Already at our very first contact we had the impression to have come across a very fair and correct tour operator and this has now been confirmed to the full extent. Although there was no written contract, Klaus kept exactly to his verbal statements and immediately initiated the reversal. That is nowadays by no means a Selbstverständlichke it more. But not only that. He sent my wife travel reports and get-well wishes to the hospital several times. That's what you call human kindness! It is a pity that it is no longer possible for us to meet Klaus and Nicole personally. We wish you both continued success and good health. Best regards Peter & Heide... Collapse